Shipping policy

Shipping Policy

1. Processing Time:

Coffee Orders: For our coffee orders, our commitment is to roast and ship within 2-3 business days. As a small roaster, processing and shipping timelines may vary based on fluctuations in demand. However, we want to assure you that we prioritize freshness, and we will always ship your coffee as quickly as possible. Our goal is to deliver the rich, freshly roasted coffee experience that you expect from us.

Merchandise Orders: Our merch items are crafted with care and are typically processed and shipped within 2-5 business days from the order date. Delivery is estimated within 5-8 days from the order date. Please be aware that these items are made to order, which may result in slightly longer delivery times. Additionally, merch items are shipped separately from coffee orders.

 2. Shipping Rates: Shipping costs are calculated at checkout based on the weight, size, and destination of the package. We offer standard and expedited shipping options to accommodate your preferences.

3. Shipping Methods: We use reputable carriers to ensure the safe and timely delivery of your orders. Shipping methods include free standard ground shipping for merch items, as well as both standard and expedited shipping choices for coffee orders.

4. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to track your package in real-time and estimate the delivery date.

5. Shipping Destinations: We currently ship within the United States and its territories.

6. Lost or Damaged Items: We take great care in packaging your orders, but in the rare event that your items are lost or damaged during transit, please contact us within 30 days of receiving your order. We will work with the shipping carrier to resolve the issue promptly.

7. Returns and Refunds: Please refer to our refund policy for information on returns and refunds related to shipping issues.

8. Contact Information: If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service at support@jetlagcoffeeroasters.com

9. Updates: We reserve the right to update our shipping policy as needed. Any changes will be reflected on this page.

Thank you for choosing Jet Lag Coffee Roasters!